When we started our company we had been planning for a very long time. We had all of our box artwork designed, everything ordered and prepped for a long time in advance; whelp we found out that we did business with the wrong print company. Uprinting is the name of the company who were printing our boxes until thousands of dollars later this company has not yet delivered one box. When we started doing research to find a backup solution we’d found out that Uprinting is not just Uprinting, they’re more than 13 names under the same roof and everyone of the brands are not coming through for their customers. Uprinting, Printrunner, Digital Room, Packola, all of these are the same people and they’ve been leaving customers high and very for a very long time.
As we realized the headache that we were in for, we found another company to print our boxes which has experience with Uprintings antics. The new company has already almost completed our first order of boxes however due to the time we need our holiday boxes by, they couldn’t take on that order. Uprinting on the other hand has made commitment after commitment and as of yesterday stated that they cannot come through on our order and they will not refund our money either. So where does this leave us on our Holiday Artwork that we had designed for our boxes? We’ve decided to make them ourselves.
We’re very crafty and when we state we will do something, we do it. We’ve been on the phone every day with Uprinting since November 5th, they’ve officially failed us and we will certainly have to take them into legal proceedings to get this resolved though this will not stop us from having some very pretty holiday boxes handmade right here. We’ve been buying the equipment to print and manufacture our own boxes by hand right here in our very small office, we’ve been preparing for this. Given our experience with Uprinting and our findings on who this company is and what they’ve been doing to their customers, we see it as a lesson to learn and something very important to share with others.
Either way things go with the almost $1000 that Uprinting currently owes us, we will have Holiday Boxes shipping out on time even if their hand printed here.